TFC Pharmacy is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone, and apply the relevant accessibility standards as a baseline — not a ceiling.
Our target standard
We aim to meet WCAG 2.1 Level AA, the conformance level recommended by the U.S. Department of Health and Human Services for healthcare information and ADA-covered websites. The full standard is published by the W3C at w3.org/TR/WCAG21.
What we've built for accessibility
- Semantic HTML structure with proper heading hierarchy on every page
- Full keyboard navigation across all interactive controls
- Focus indicators on links, buttons, and form fields
- Alt text on all meaningful images
- Color contrast meets 4.5:1 for body text, 3:1 for large text
- Form labels and error messages associated with their fields
- Skip-to-content links on long pages
- Responsive layout that works from 320px to 4K
- Text resizable to 200% without loss of function
- No information conveyed by color alone
- Reduced-motion support for users with vestibular sensitivities
- Compatible with current versions of NVDA, JAWS, VoiceOver, and TalkBack
What we're still working on
We're not finished. Items currently in our queue:
- Caption pass on every video we publish (target: end of Q3 2026)
- Plain-language summaries on every compounding library page
- Audio descriptions of the location/store imagery on the About page
- Spanish-language translation of the patient portal and refill flow
- Improved tab-order on the prescriber adherence chart
- WCAG 2.2 AA upgrade — published in late 2023; we're auditing against it
Accessibility tools we use
- Automated — axe DevTools, Lighthouse, Wave on every page during development.
- Manual — keyboard-only navigation testing on every major page before release.
- Assistive technology — NVDA on Windows, VoiceOver on macOS & iOS.
- External audit — annual review by a third-party accessibility consultant.
If you're having trouble
If anything on tfcpharmacy.com is hard to use with a screen reader, keyboard, magnification, or any other assistive technology — we want to know. We'll fix it, and in the meantime, get you what you need a different way:
- Call us directly at (323) 348-4205. A real pharmacist will answer; they can refill, transfer, or answer any question without using the website.
- Walk in at 4914½ W Slauson Ave, Los Angeles, CA 90056. We're open M–F 9–6, Sat 9–4.
- Email accessibility@tfcpharmacy.com — goes directly to our digital team.
This statement was last updated May 14, 2026.
